Privacy Policy

1. Introduction

Welcome to Hamid Mahmood Coaching (“we,” “our,” or “us”), accessible at https://hamidmahmood.com. We respect your personal privacy and are committed to safeguarding the personal and business information you share with us.

This Privacy Policy explains how we collect, use, process, and protect your information when you browse our website, use our business diagnostics (such as The Profit Leak Scorecard), schedule a strategy consultation, or engage with our coaching services.

2. Information We Collect

We collect information that you provide directly to us, as well as data gathered automatically when you interact with our website:

3. How We Use Your Information

We process your information only for legitimate, transparent business purposes, including:

• Delivering Diagnostic Results: To calculate your profit leakage scores and generate customized recommendations and report breakdowns.
• Conducting Strategy Consultations: To prepare for, host, and follow up on 1-on-1 strategy sessions tailored to your operational structure.
• Educational & Growth Insights: To send you actionable frameworks, case studies, and coaching announcements. You can opt out at any time with a single click.
• Service Optimization: To monitor system reliability, enhance user experience, and refine our diagnostic models.

4. Legal Bases for Processing

Depending on your jurisdiction (including the European Economic Area, United Kingdom, and international visitors), we collect and process your personal information under the following legal bases:

• Consent: When you voluntarily submit a diagnostic form or subscribe to insights.
• Performance of a Contract / Pre-contractual steps: When preparing and delivering the coaching or diagnostic services you request.
• Legitimate Interests: To maintain secure digital infrastructure, prevent fraudulent submissions, and communicate relevant advisory services.
• Legal Obligation: To satisfy statutory, accounting, or regulatory requirements where applicable.

5. Third-Party Service Providers & Data Processors

We do not sell, rent, or trade your personal data or assessment responses to any third parties for marketing purposes.

To provide our digital tools and coaching services reliably, we share data only with trusted third-party service providers who operate under strict confidentiality and data protection obligations:

• Scheduling & Calendar: Calendly (for managing meeting bookings and calendar availability).
• Cloud Infrastructure & APIs: Google Workspace / Google Apps Script and secure cloud hosting for diagnostic processing and record synchronization.
• Forms & Embeds: Tally.so (for supplementary survey and assessment widgets).
• Email & Communication: Professional email delivery infrastructure for sending diagnostic scorecards and advisory updates.

6. Cookies and Tracking

Our website uses essential cookies and lightweight scripts to remember your active diagnostic questionnaire progress, ensure responsive layout rendering, and enable embedded widgets (such as Calendly).

You can configure your browser to decline or delete cookies at any time. Please note that disabling essential cookies may impact certain interactive diagnostic features on the site.

7. Data Retention & Security

We maintain administrative, technical, and physical safeguards designed to protect your personal and business data against unauthorized access, loss, or alteration. All web communications are encrypted via SSL/TLS (HTTPS).

We retain personal information and diagnostic assessments only for as long as needed to fulfill the purposes outlined in this policy, support ongoing client engagements, or comply with applicable legal obligations. Inactive diagnostic inquiries are periodically reviewed and securely deleted or anonymized.

8. Your Data Protection Rights

Depending on your country of residence, you have specific rights regarding your personal information:

• Right to Access: You can request a copy of the personal and diagnostic data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete details.
• Right to Erasure (“Right to be Forgotten”): You can ask us to permanently delete your contact records and diagnostic assessment data from our databases.
• Right to Object or Restrict: You can object to data processing for marketing or request restrictions on how we use your data.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time with immediate effect.

9. Communications & Opt-Out Policy

If you receive emails, advisory updates, or diagnostic follow-ups from us, you can unsubscribe at any time by clicking the “Unsubscribe” link included in the footer of every email message, or by emailing us directly at contact@hamidmahmood.com.

10. Children’s Privacy

Our website and coaching services are intended strictly for business owners, founders, and professionals aged 18 and older. We do not knowingly collect personal data from individuals under 18 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect modifications in our services, technology, or legal requirements. When updates occur, we will revise the “Last updated” date at the top of this page.

12. Contact Us & Data Requests

If you have questions, feedback, or wish to exercise any of your data protection rights (such as requesting data deletion or an exported copy of your diagnostic responses), please reach out to us: